Shipping, Returns & Refunds Policy

At Soothic, we aim to deliver a smooth shopping experience from checkout to delivery. Please review our full policy on shipping, returns, and refunds below:

Processing & Shipping Times

Orders are processed within 1–3 business days after payment is received.
We ship to the United States and Canada only.
Orders are not processed or shipped on weekends or holidays.

Shipping Rates

United States: Flat rate of $4.99 for standard shipping.
Canada: Flat rate of $5.99 for standard shipping.

Free shipping may be available for limited-time promotions or qualifying order totals (if stated).

Estimated Delivery Times

United States: 5–20 business days
Canada: 5–25 business days (subject to customs and local delivery delays)

Please note that these are estimated delivery times. We do not control shipping speed once the order is dispatched.

Incorrect Addresses

Please make sure your shipping address is accurate when placing an order. Soothic is not responsible for packages lost or delayed due to incorrect or incomplete addresses.

Returns & Refunds

We want you to love your order, but if something isn’t right, we’re here to help.

All Sales Are Final
At Soothic, we stand by the quality of our products. Please note that all orders are final once they are placed. We do NOT offer returns or exchanges.

Refunds